Refund Policy – LearnNow.lk

Thank you for choosing LearnNow.lk. We value your trust and are committed to ensuring a smooth and satisfactory learning experience. If for any reason you’re not fully satisfied with your course purchase, we’re here to help.

Refund Eligibility
We offer refunds for both recorded courses and live courses, subject to the conditions outlined below:

Recorded Courses
You may request a full refund within 15 days of purchase. No questions will be asked. This applies as long as the course was purchased directly through LearnNow.lk.

Live Courses
Refunds for live courses may be requested under the following conditions:

The student has not accessed more than 30% of the course content or 30% of the total course duration, whichever comes first.
The student has attended all completed live sessions up to the time of the refund request.

These measures are in place to ensure fairness and maintain the value of our live learning offerings.

Refund Method and Processing
All approved refunds will be issued to the original payment method used at the time of purchase.
No fees or charges will be deducted from your refund.
Refunds will typically be processed within 5 to 7 business days of approval.
Depending on your payment provider, it may take additional time for the refunded amount to appear in your account.

Payments Through Third Parties
Refunds will only be processed for payments made directly through LearnNow.lk. If your payment was made via a third-party service or representative, LearnNow.lk will not be responsible for issuing refunds. You must contact the third party directly for any such requests.

How to Request a Refund
To request a refund, please complete our Refund Request Form (link to be added).
Include your order ID, the email address used during purchase, and a brief note regarding your request (especially for live courses).

Misuse of Refund Policy
Our refund policy is designed to be fair, flexible, and student-friendly. However, LearnNow.lk reserves the right to decline refund requests in cases of suspected abuse of the policy or violation of our Terms of Service.

Policy Updates
This refund policy may be revised or updated at any time in order to align with changes in our business model, legal requirements, or operational needs. We encourage users to review this page regularly to stay informed about any changes.

For questions or additional support, please contact us at support@learnnow.lk.
We’re here to ensure your experience with LearnNow.lk is smooth, supportive, and rewarding.